Privacy Policy
1.0 Our commitment to protecting and respecting your privacy
At Oasis Community Housing we believe in open, honest and healthy relationships. It is this belief, along with compliance to the law, which shapes the way we communicate with people and manage data.
In a nutshell, we only collect personal data that you give us consent for, and we only use it and store it in ways that you have specifically said we can.
This Policy explains when and why we collect personal information about our supporters, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent by email to fundraising@oasiscommunityhousing.org or by writing to Oasis Community Housing, FL 1-4, 7-8 Delta Bank Road, Metro Riverside Park, Gateshead NE11 9DJ. Alternatively, you can telephone 0191 477 3535.
2.0 Who are we?
We are Oasis Community Housing, a national Christian homelessness charity. Oasis Community Housing is the operating name of Oasis Aquila Housing. Oasis Aquila Housing is a registered charity (no. 1107554) and company limited by guarantee (no. 5300083). The registered address is Oasis Community Housing, FL 1-4, 7-8 Delta Bank Road, Metro Riverside Park, Gateshead NE11 9DJ. Oasis Community Housing is part of the Oasis Family of charities.
3.0 What information do we collect from you?
We hold information that helps us stay connected with our supporters. This data may include; contact details, demographic data, giving history, volunteer history, and communication history including your interactions with our website.
4.0 How do we collect information from you?
4.1 We obtain information about our supporters in a variety of ways:
If you have made a donation or given us some information about yourself
As a charity we are dependent on generous donations and can’t express how grateful we are to the people that give us money. We endeavour to be hugely respectful and careful with any data you give us in this process.
When you donate online, we’ll give you the chance to sign up to hear news about work and fundraising campaigns – but you don’t have to. If you do not sign up to our newsletter, we will only contact you around matters relating to your donation, for example to send you a thank you letter.
If you make a donation online through our website or a digital giving platform, your card information and bank details are not held by us. They are collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
If you sign up to one of our mailing lists, but change your mind and would prefer that we do not contact you, then you can let us know using the unsubscribe link at the bottom of one of these emails and we will respect your wishes and update your communication preferences to reflect this. You can also update your communication preferences by contacting fundraising@oasiscommunityhousing.org or telephone 0191 477 3535.
4.2 Cookies
Like other websites based in the UK, EEA and Switzerland, the Oasis Community Housing website uses cookies. Cookies are small files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make our website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
It should be possible to reject or switch off cookies when visiting any website. However, blocking all cookies could have a negative impact upon the usability of many websites.
You can ‘Accept All’, ‘Reject All’ or Manage your cookie preferences whenever you first land on our website or by clicking the Consent Preferences button. More information on cookies and our use of them is available at Oasis Community Housing’s Cookies Policy.
4.3 Collecting additional information
We sometimes use publicly available information to identify and research new, potential supporters and invite them to be involved in supporting our cause through tailored communications which may be of interest to them. This research could include looking at social media, company websites, charity websites and news outlets for example. We only store this data to enable us to decide if making a connection could be of interest to both the individual and ourselves and to track our engagement with our supporters. Once we have made contact we will seek consent to continue that contact and you can ask us to remove any information we may have collected up to that point. If we decide not to contact you we will delete any information we are holding within three months.
5.0 What we do with your data
We store and use data from our supporters to help us best manage our relationships with our supporters and to help us fundraise effectively.
We may use your information to:
– process a donation that you have made;
– seek your views or comments on our work;
– send you communications which you have requested and that may be of interest to you. These may include information about appeals, events, other fundraising activities, and updates on our projects;
– process a grant or job application.
6.0 How long we will store your data
We will keep your details recorded for two years. We have to do this in order to satisfy requirements of HMRC and our auditors. After this time has expired we’ll delete your details unless we have your consent to keep them.
7.0 When I give you my data, who am I actually giving it to?
When you give us your data we will only use it for the purposes you have given us consent to use it for. This data will be held by Oasis Community Housing, a registered charity in England.
8.0 Sharing Data and third parties
When you give us your data we will only use it for the purposes you’ve given us consent to use it for. There are a few people that we may have to share your data with. For example, if you’ve given money to us and claimed gift aid (again, thank you!) then we have to share that information with HMRC.
Similarly, your donation may have been processed through PayPal and we use various other financial management systems where we would enter some of your data. However, we have agreements with all of these agencies and suppliers to ensure that your personal data is protected.
There’s also some third party suppliers we may need to give your personal data to if we’re going to be communicating with you. For example, if we’re going to post you our Christmas newsletter we’ll need to give your name and address to our printers. Again, we have really good agreements in place with third party suppliers to ensure your data is protected.
We will never sell your data or swap it with other charities or organisations.
9.0 How you can access and update your information
If your contact details change, or any of the other information we hold is inaccurate or out of date, please email us at: fundraising@oasiscommunityhousing.org, or write to us at: Supporter Care and Communications, Oasis Community Housing, FL 1-4, 7-8 Delta Bank Road, Metro Riverside Park, Gateshead NE11 9DJ. Alternatively, you can telephone 0191 477 3535.
You have the right to ask for a copy of the information Oasis Community Housing holds about you.
10.0 Age appropriate consent
We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ you must get your parent/guardian’s permission before providing us with any personal information.
11.0 Review of this Policy
We keep this Policy under regular review. This Policy was last updated in November 2025.