Visiting our drop-ins

Our drop-in resource centres are open for advice, practical support and signposting to other helpful local authority and charity services. We are open Monday to Friday from 9am to 2pm. If you call outside of opening hours, please leave a message and we will get back to you as soon as possible.

Basis Gateshead, Aquila (Progress) House, Warwick Street, Gateshead NE8 1PZ. 0191 477 7100

Basis Sunderland, Park Road Church, Sunderland SR2 8HR. 0191 567 0033

Drop-in facilities include: showers; washing machines; toilets; fresh clothes; left luggage;
making/receiving calls; hot drinks.

At Basis Gateshead, a nurse clinic is held on Tuesday and Thursday (9:30am – 1:30pm) and is open to everyone on a first-come first-served basis. A doctor is also available in the drop-in on Wednesday mornings.

You may also be able to access short-term emergency accommodation through our Gateshead-based The 58:7 Project.

Accessing longer-term housing support

Our supported accommodation projects receive referrals from the respective local authorities. Here are the contacts for the areas in which we work:

Gateshead housingoffice@gateshead.gov.uk 0191 433 5353 Text: ‘ENQ’ and your message to 0778 620 8277
Southwark housing.options@southwark.gov.uk 020 7525 5950 / Out of hours 020 7525 5000
Sunderland housing@sunderland.gov.uk 0191 520 5551

Letting us know about someone sleeping rough

If you are concerned an adult who you have seen sleeping rough in England or Wales, contact StreetLink via their website or download the app. These details are sent to the local authority or outreach service for the area – including our outreach team in the North East – to help find the individual and get them support.

Domestic abuse

Managing your money

Finding work